FAQ

Registration

Am I seeing right? Are your webinars really that affordable?

Yes… yes it is. We want to bring you high quality materials at an affordable price. To get an even better deal, be sure to join our mailing list for special promo codes.

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How do I register for a webinar?

Please see Webinar Walkthrough for a complete guide on how to register for a webinar.

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How early should I sign up for the webinar?

We recommend you sign up as early as you can to save your space in the webinar since space is limited.

Note: We close registration two hours prior to the presentation on the presentation date.

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I don’t have a PayPal Account, can I pay with my credit card without signing up?

Yes, you can. PayPal makes it easy to pay for the webinar without signing up for a PayPal account. Please see Webinar Walkthrough for a complete guide on how to register for a webinar.

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I don’t see a credit card option on PayPal and PayPal is forcing me to register for an account.

For some reason, if someone on the same server or computer signed into PayPal that day, PayPal website will think you have an account. To get around this and pay with a credit card, please clear your cache in your web browser you are using. If you don’t know how, please see Troubleshooting with PayPal for a complete guide on how to clear your cache.

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PayPal won’t let me register with my Visa/MC/AMEX card. Why is this happening?

There are numerous reasons on why PayPal won’t let you use your credit card. Some of the reasons we experienced with other customers are listed below.

1. Sometimes PayPal thinks that you are signed into PayPal, and therefore won’t let you use your card (it’s weird, I know). To get around this, clear the cache of your internet browser and try once more. If you don’t know how to clear your cache, go to Troubleshooting with PayPal.

2. Your card is connected to a PayPal account. If you had signed up for a PayPal account in the past using the same card you are trying to register with, you need to login to continue. If you do not want to login, try using a different card.

3. Your email is connected to a PayPal account. As stated above, if you had signed up for a PayPal account in the past using the same email you are trying to register with, you need to login to continue. If you do not want to login, use a different email.

4. You have bought items on PayPal before and the amount exceeds the cap which PayPal allots for people (< $2,000) before they force you to register. To get around this, you can either use a new card, or sign up for a PayPal account.

If none of these reasonings apply to you, either call PayPal Customer service, or contact us and we can try to troubleshoot it together.

PayPal Customer Service:

1-888-221-1161
1-402-935-2050 (if calling from outside the U.S.)

4:00 AM to 10:00 PM Pacific Time Monday through Friday
6:00 AM to 8:00 PM Pacific Time Saturday and Sunday

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I registered but haven’t received the link for the event yet.

Typically, the link for the event is generated a couple days before the webinar. We will send you the login information 3 days before the webinar, and the day before the webinar. We take on this method to prevent the login information from getting lost in your email since on average people receive over 50 emails each day.

We keep track of all enrollment done through PSC Creative Learning so your name is on the list to receive the link into the event if you had registered and received the receipt through our website and PayPal.

However, you haven’t received the link at least 3 days before the webinar, please fill out a Contact Us form as soon as possible.

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How early do I need to log into the webinar so I won’t miss the start?

We typically will start exactly at the time posted. The host and instructor will show up about 30 minutes prior to the event to make sure everything is in working order for you to have a great webinar.

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I live on the other side of the world, what time is it where I live during a particular webinar?

First, go here and enter in Pacific Standard Time (Los Angeles, CA) and your time. The site will let you know what time you need to sign on to join the webinar.

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About Webinars

What is an encore presentation?

An encore presentation is a reply of a presentation that had been previously presented.

There are two types of encore presentation depending on the instructors availability.

1. If the instructor is available, he/she will join in towards the end and answer any questions that comes up.

2. If the instructor is not available, all questions will be collected and sent to the instructor and the instructor will email you back with your answer.

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Does your webinar qualify for RAC points for recertification with RAPS?

Yes, it does.

PSC Creative Learning is a Regulatory Affairs Professionals Society (RAPS) RA Professional Development Portal provider. PSC Creative Learning is committed to enhancing the ongoing professional development of regulatory affairs professionals and other stakeholders through appropriate regulatory affairs learning activities and programs. PSC Creative Learning has agreed to follow RAPS-established operational and educational criteria.

Please go here to see which courses are eligible for RAC points.

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Can I get a certified with RAPS by taking PSC Creative Learning webinars?

No, there is a difference between certification and recertification. Certification is a curriculum of courses that is set up by RAPS. Recertification is earning credits to uphold the certificate.

By attending our webinars, you earn points for recertification.

To learn more about certification, click here.
To learn more about recerticiation, click here.

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How do I redeem RAC points for recertification?

According to RAPS:

It is the responsibility of the individual to document and submit to RAPS the RAC accredited activities that they have participated in when applying for Recertification. When it is time for an individual to recertify, they will be asked by RAPS to list and provide evidence of what courses/events they attended in order to receive their RAC credit. Therefore, we strongly encourage the companies that host these meetings, events and webcasts to provide attendees with a receipt or certificate of completion to use as evidence when recertification times rolls around. This receipt or certificate of completion can be a simple letter or email that includes the event information (Title, date, time, etc.). 

Certification for RAC points will be available upon request.

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Where is your webinar hosted?

We use WebEx. So if you’re a first time attendee for our webinar and never used WebEx, please join a couple minutes earlier to set up your computer.

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Are there discounts for the webinars?

Yes. If you signed up for our newsletter, you will receive a discount code in the email. To sign up for our newsletter, click on the “Join Our Mailing List” button on the left.

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Can I request a webinar topic?

We are always open to new topics that has to do with the life science industry. To request a webinar topic, go to Contact Us at the top and choose “Request a Webinar”.

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Is it possible for me become an instructor for PSC Creative Learning?

Short answer: YES. It definitely is possible.

If you are interested in teaching a webinar, fill out the form in Contact Us.

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Audio Issues

I have no audio for the webinar, what do I do?

If the instructor is sharing his/her desktop, hover over the top of your screen for the dropdown menu, then click on the down arrow on the right. Hover over Audio, then click Audio Broadcast. If the instructor is not sharing his/her desktop, click on Communicate in the Event Center at the top, then Audio Broadcast.

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But I already have Audio Broadcast open, I still don’t have audio.

Close the open Audio Broadcast and follow the instruction above. Sometimes audio lag over the internet depending on your internet provider. This causes the audio to buffer and it may take a while to start up again. Closing the Audio Broadcast window and reopening it will refresh it.

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Can I dial in and listen on the phone?

Yes, you can. The information for dialing into the webinar will be in the registration link email.

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Webinar Copies

Can I get a copy of the slides after the presentation?

Yes. Most instructors are fine with sharing their slides. However, it is a case by case situation.

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I missed the webinar I wanted to see, is there a way to watch the recording later?

No. At the moment we are not replaying the webinars. We are currently expanding our program and in the future may offer audio recordings and copies of the webinars. However, if you paid for the webinar and can’t make it, please fill out a Contact Us form as soon as possible.

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When will the recordings become available?

At the moment, it is not, but PSC Creative program is expanding so most likely in the future. Sign up for our newsletter to keep up to date with our progress.

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What happens if I have a question for the instructor after the presentation?

Most instructors will post their emails up on the last slide of their presentation. If you missed their emails, go to Contact Us and choose “Question about Past Webinars” for the topic and write a short description of the webinar in question.

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